Refund policy

RETURNS

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The following terms and conditions are in addition to those already provided under the Australian Consumer Law.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return the following must apply:

Requested within 30 days of receiving item
Your item must be in the same condition that you received it - unused, with tags, and in its original packaging.
A receipt or proof of purchase
Item was not supplied as a Special, Clearance or Custom Order

To start a return, you can contact us at sales@paddingtonhardware.com.au. Please note that returns will need to be sent to the following address:

272 Given Terrace, Paddington, QLD, 4064, Australia

You can always contact us for any return questions at sales@paddingtonhardware.com.au.

Shipping Charges

Shipping Charges incurred in connection with a return are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss or damage to the product during shipping, both to and from Paddington Hardware.

Change of mind returns will be refunded less the original shipping cost.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if there are any problems.

Unfortunately, we cannot accept returns on clearance items or custom products.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if a refund has approved. If so, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@paddingtonhardware.com.au.